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Wednesday, May 21, 2008

Are You Being Served? New Tools for Measuring Service Delivery

7:48 PM |

















Are You Being Served? New Tools for Measuring Service Delivery

Publisher : The World Bank
Publication year : 2008
ISBN : 978-0-8213-7185-5
Language : English
Pages : 454
Format : PDF
Size : 1.9 Mb

This book presents and evaluates the tools for measuring the quality of service to the poor provided in the area of health and education. This book aims at improving the quality of service of the public sector. The authors vast experience in the area is highlighted by how they have deployed these methods of measuring the quality of service in 12 countries. The results show that the data could be a powerful tool for effecting changes in the policy for service. [more...]
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